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IT Site Engineer

Company: Summerfield Associates,Inc.
Location: Pine Bluff
Posted on: March 22, 2020

Job Description:

Summerfield Associates is Seeking an IT Site Support Engineer for a Direct Hire in East Arkansas. IT Site Support Engineer Job Description The Site Support Engineer is responsible for providing enterprise-level assistance to the organization. This role will diagnose and troubleshoot software and hardware problems as well as install applications and programs as needed. Responsibilities include identifying and resolving PC, network, or server issues, as well as configuring operating systems and using remote desktop connections to provide immediate support. Ultimately, this role will provide customer friendly interactions to timely and accurately resolve issues and deploy solutions. IT Site Support Engineer Specific Job Duties Demonstrates good customer service skills and work ethic. Installs, administers and maintains PC operating systems, and associated system software, including upgrades, preventative and corrective maintenance. Provides incident and problem management with responsibility for resolution and root cause analysis of complex PC hardware and software issues and basic server and network issues. Assist with IT Infrastructure projects or initiatives as required. Assist with the development of new and modification of existing procedures and clearly communicates such procedures and developments to other stakeholders. Provides prompt and accurate feedback to customers. Ensures all issues and requests are properly logged. Monitors and evaluates system performance and perform tuning functions to achieve optimal system efficiency and throughput. Monitors and evaluates system capacity through analysis andor trends to make upgrade recommendations. Interfaces and cooperates with business and application support teams and regional infrastructure functions including operations, network, and Service Desk as required. Participates in development of computer policies while understanding the business impact of said policies. Assist Service Desk with user mobile computing issues and solutions Maintains familiarity with security policies for the Wintel Platform per policy established by IT Security. IT Site Support Engineer Qualifications Bachelorrsquos degree in IT plus three (3) years of experience in an IT environment or Professional certification plus five (5) years of experience in an IT environment Excellent knowledge of PC operating systems. Excellent PC hardware and software troubleshooting experience. Excellent technical knowledge of current PC hardware and software standards. Experience in overseeing the design and implementation of PC hardware, software, and related products. Experience with computer security principles, and general software management best practices. Experience with core software applications, such as Microsoft Office, SharePoint, and Citrix. Experience with basic server and network hardware and configuration. Experience with virtual environments (Hyper-V, Virtual Box or VMWare). Excellent written, oral, and interpersonal communication skills. Highly self-motivated and directed, with keen attention to detail. Proven analytical and creative problem-solving abilities. Ability to conduct research into systems issues and products as required. Ability to communicate ideas in both technical and user-friendly language. Able to prioritize and execute tasks in a high-pressure environment. Ability to work in a team-oriented, collaborative environment. On-call availability for 5 days per month may be required. Travel up to 10 may be required. Responsibilities may require working evenings and weekends, sometimes with little advance notice. Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer or infrastructure components. Occasional inspection of cables in floors and ceilings. Lifting and transporting of moderately heavy objects, such as computers, file servers, and peripherals. Please send resume to Lisa Barton, lbartonsummerfield.net

Keywords: Summerfield Associates,Inc., Pine Bluff , IT Site Engineer, Engineering , Pine Bluff, Arkansas

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