Casino General Manager

Company: Casino Careers
Location: Pine Bluff
Posted on: March 8, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company.

• Oversees the day-to-day operations through executive management team.-- --
• Provides a leadership role to employees guiding the organization in the fulfillment of its objectives.
• Establishes protocol to insure adequate management growth and development of all Department Leaders in performance of their duties.--
• Manages, motivates, coaches and counsels management professionals regarding staffing, training, discipline, scheduling and employee satisfaction
• Ensures proper communication is established with key departments relating to guest and employee service.
• Provides a leadership role to employees guiding the organization in the fulfillment of its objectives.
• Ensures policies, procedures and all applicable state and federal laws and regulations are adhered to.
• Represents the Company in an effective manner within the state, community and as an ambassador of the Saracen Development Authority of the Quapaw Indian Nation.

• Must be a citizen of this country and able to obtain required gaming license.
• Bachelors Degree preferred but will consider equivalent experience and ability. Must have a minimum of ten (10) years of diversified experience in the supervision and management of a casino resort operation with a minimum of five (5) years in the capacity of Director or Vice President.--
• A broad knowledge of both gaming and non-gaming operations, with a minimum of ten (10) years previous casino executive management experience with concentration in guest service, employee development & communication, employee engagement and satisfaction, strong understanding of all casino games, customer relationship programs, understanding and interpretation of monthly financial and daily operating statements, able to mediate and practice conflict resolution both with guests as well as employees, and have a solid understanding of ancillary department functions required for a successful enterprise.
• Able to represent Saracen Development Authority from a management capacity to investors, bankers, etc., regarding gaming and competitive strategy; understand and able to make adjustments as necessary to retain ROI and projected profitability.
• Excellent communication, organizational and analytical skills required.
• Individual must be a result and goal oriented professional.
• Understanding of the casino internal controls and requirements of the Arkansas Racing Commission is required.
• Ability to mediate in both front and back of house situations.
• Applicants must be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
• Ability to concisely define issues and to draw conclusions and action plans providing effective solutions.
• Must have leadership skills, people skills and be competent in emotional intelligence.
• Demonstrate fairness in all decisions.
• Possess ability to instill pride and personal responsibility to employees.
• Must possess excellent communication skills including ability to speak publicly as required and to be active and visible at all company sponsored functions and events.--
• Ability to write clear and concise correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Keywords: Casino Careers, Pine Bluff , Casino General Manager, Hospitality & Tourism , Pine Bluff, Arkansas