Customer Service Representative I - Remote in Arkansas, Bonus Eligible

Company: AR Health & Wellness
Location: Pine Bluff
Posted on: January 11, 2022

Job Description:

Position Purpose: Receive, investigate and respond to all customer issues in the Call Center thru coordination of appropriate actions to initiate the resolution of customer issues.

• Receive and process incoming telephone requests, voice mails and emails from members, clients and pharmacies
  
• Log and track calls using help desk proprietary software
  
• Ensure that all Customer Services ' documents and databases are maintained accurately
  
• Participate as a member of the Customer-Centered Service Team, ensuring that all documentation is completed accurately
  
• Interview caller to gather information about the problem(s) and lead the caller through to a successful problem resolution in reference to pharmacy benefit management claims
  High school diploma or equivalent. Computer skills and ability to learn new systems. While previous customer service, call center, healthcare or insurance experience (and in some markets - bilingual skills) are preferred - they are not required. We will consider candidates who meet the education requirements and who share our passion for supporting the health and well-being of our communities.
  
  Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Keywords: AR Health & Wellness, Pine Bluff , Customer Service Representative I - Remote in Arkansas, Bonus Eligible, Hospitality & Tourism , Pine Bluff, Arkansas