Supervisor, Customer Service
Company: Liberty Utilities (Canada) Corp
Location: Pine Bluff
Posted on: August 16, 2019
Supervisor, Customer Service
Customer Care, Billing Operations, Credit & Collections
Pine Bluff, AR
This position plans, directs, coordinates, and supervises the
activities of the Customer Service business office including:
customer billing, new accounts, Performs other duties as may be
Plans, assigns and supervises the work of customer service staff.
Oversees the training of all customer service representatives.
Responsible for cash management of assigned work group. Reconciles
cash drawers and credit card transactions. Monitors website
transactions for new service, inquiries, payments, and account
Evaluates the operations and activities of the assigned direct
reports in the Customer Service Department; recommends and
implements improvements and modifications. Oversees customer
Assists other departments with data for daily, monthly, quarterly
and annual reports. Researches regulatory agency complaints.
Supports company safety program
Directs the processing of customer billing for several thousand
water and sewer customers. Reviews and monitors all billing.
Processes account adjustments and credit refunds.
Handles complex customer issues. Supports company policies and
works within the guidelines of State Regulatory agencies. Oversees
disconnects for nonpayment, financial arrangements on accounts,
delinquent accounts and accounts subject to collection agency
listing. Enforces penalties, damage charges, and service/commodity
charges for unauthorized use of utility services and water meter
KNOWLEDGE, SKILLS & EXPERIENCE
Work requires a high school diploma plus Associate s degree in
Business Management, preferred. Minimum of (3) three years
supervisory experience in administrative office environment.
Knowledge of computer systems, billing software, accounts
receivable and cash receipts. Understanding of general accounting
Requires recent experience in a supervisory role as well as a
minimum of (3) three year s experience handling increasingly
complex analysis and responsibilities in customer service oriented
field. Additional academic education, professional training or work
experience which demonstrates the potential to perform the duties
of the position.
Valid State Driver s License.
Work requires the ability to read and process at a college level
various accounting and industry terms, spreadsheets, vendor
invoices, state statutes, federal laws, line extension agreements,
service area maps, correspondence, legal documents and
Work requires the ability to perform math calculations such as
addition, subtraction, and algebra. Ability to calculate, add,
subtract, estimate, communicate, understand and catch errors in
customer service daily activity.
Work requires the ability to effectively write letters, memos and
emails to management and external individuals. Must be able to
summarize research performed in a manner that can easily be
followed and reviewed. Documentation of follow-up, prepare and
maintain reports and records.
Work requires the ability to make decisions that are within office
and corporate standards and guidelines, seeking assistance when
necessary. Must be able to perform duties and function effectively
with minimal supervision.
Will work within and follow established budget guidelines. Will
assist with annual budget process as requested in terms of
compiling, documentation, and analysis.
Work is widely varied, to include involvement with customers,
vendors, and development, engineering, accounting and operations
personnel. Computer, calculator, telephone, fax machine, copier,
postage machine, typewriter, vehicle, laser or inkjet printer.
Microsoft Windows and Office applications. Great Plains software
experience desired but not required. Will work with various types
of billing software.
Excellent written and oral communication skills are required.
Facilitates work flow among customer service, field services,
operations and accounting departments. Must be able to communicate
research results effectively with customers, vendors, corporate
personnel and other staff members as it relates to customers,
office, field and accounting. Ability to communicate
recommendations regarding procedure development and
LIBERTY UTILITIES IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION
EMPLOYER COMMITTED TO BUILDING A DIVERSE WORKFORCE AS IT VALUES THE
KNOWLEDGE, DIVERSITY AND PERFORMANCE OF OUR EMPLOYEES TO MAKE US A
GREAT COMPANY. ALL EMPLOYEES AND QUALIFIED APPLICANTS WILL RECEIVE
CONSIDERATION IN EMPLOYMENT OR ADVANCEMENT WITHOUT REGARD TO RACE,
COLOR, RELIGION, SEX, AGE, NATIONAL ORIGIN, DISABILITY, GENETIC
INFORMATION, SEXUAL ORIENTATION, GENDER IDENTITY, CITIZENSHIP,
MILITARY OR PROTECTED VETERAN STATUS OR ANY OTHER BASIS PROHIBITED
BY APPLICABLE LAW.
Keywords: Liberty Utilities (Canada) Corp, Pine Bluff , Supervisor, Customer Service, Hospitality & Tourism , Pine Bluff, Arkansas
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