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Customer Service Representative

Company: Veolia Environnement SA
Location: Arkadelphia
Posted on: May 28, 2024

Job Description:

Company Description

About Veolia North America

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.

Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose:
Responsible for working with customers to schedule all incoming truck and railroad shipments of waste. Track and provide feedback to customers regarding all new waste profile opportunities. Work with the customers to resolve all discrepancies, secure surcharges, and track this information for billing purposes. Resolve all other Customer Service inquiries.

Primary Duties/Responsibilities:

  • Schedule all incoming shipments of waste via email or telephone while coordinating with the landfill, operations, and receiving groups.
  • Maintain plant-wide receiving operations schedule.
  • Work with the customers to ensure all pricing and necessary paperwork are in place before scheduled delivery.
  • Maintain internal system discrepancy queue by working with the customers to resolve all waste discrepancies. Update the paperwork and internal systems as needed.
  • Obtain approval from the customers for all discrepancy surcharges and fees. Track and provide this information to the billing department.
  • Receive, organize, and track all new and existing waste opportunities.
  • Work closely with the approvals department to provide feedback to the customers on all new and existing waste profile approvals.
  • Receive and resolve all other customer service inquiries.
  • Other duties as assigned. Qualifications

    Education/Experience/Background:
    • High School diploma or General Educational Development (GED) required
    • Associate's degree in a related field preferred
    • Prior work experience of 1 to 3 years in the hazardous waste or related industry preferred Knowledge/Skills/Abilities:
      • Customer-first attitude
      • Computer proficiency in Microsoft Office Suites
      • Superior written and verbal communication skills
      • Attention to detail
      • Strong team player
      • Proven history of time management skills: the ability to organize and manage multiple deadlines
      • Excellent interpersonal skills
      • Adaptable to addressing diverse customer needs

        Additional Information

        We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

        Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Keywords: Veolia Environnement SA, Pine Bluff , Customer Service Representative, Sales , Arkadelphia, Arkansas

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